Contact Us

Community Members

PLS lawyers can generally only provide advice and take instructions directly from people in prison.

We know how hard it can be for people in prison to contact us. For this reason, we offer a call back service for friends and family of people in prison.

If you want to contact a lawyer about someone in prison, please complete the online enquiry form on the right.

Please include your email address, telephone number and details of the legal problem that you need information about.

Your enquiry will be reviewed by a PLS lawyer and you will receive a response either by email or by telephone.

Please note:

Telephone call backs in response to online enquiries will generally take place on Monday evenings between 6pm-7pm.
We do not answer calls between 6pm-7pm. You need to complete the online enquiry form to receive a call back or email response.
PLS can only help with prison and parole issues. We cannot help with criminal charges.

People In Prison

PLS operates a free telephone advice line from prison.

The prison telephone advice line runs as follows:

LOTUS GLEN, TOWNSVILLE AND CAPRICORNIA

THURSDAYS: 9-11am and 12-2pm

ALL OTHER PRISONS

TUESDAYS: 9-11am and 12-2pm

People in prison can call PLS using the Arunta Prisoner Telephone System (PTS) by:

entering their Inmate ID number
entering their four digit PIN
entering *#05

People who have difficulties contacting us through the PTS can try asking the following people to contact PLS on their behalf:

correctional officer in their unit
correctional centre counsellor or cultural liaison officer
family member or friend (who can lodge an online enquiry)

Postal Address

GPO Box 257 BRISBANE QLD 4001 AUSTRALIA

Email

[email protected]

Phone

(07) 3846 5074

Please note that this phone number is only used for administration. PLS lawyers are generally not available on the administration line. If you would like to be contacted by a lawyer, please complete the online enquiry form to the right.

Feedback and complaints

PLS aims to provide high-quality services to our clients and to ensure that they are treated fairly and with respect at all times.

If you wish to acknowledge someone who has been particularly helpful or if you are not happy with the service provided to you, please let us know.

Feedback and complaints can be communicated to the Director in writing using the contact details listed on this page.

We also have a feedback / complaints survey which can be downloaded here.

Notice: Christmas Closure Dates Please note PLS will be closed for Christmas break between 5pm on 23 December 2022 and 9am on 9 January 2023.The Prison advice line will not be answered from Tuesday 13 December 2022, and will reopen on Thursday 12 January 2022. The online enquiry form will be closed at 10am on Monday 19 December 2022 and reactivated at 10am on Monday 9 January 2022.Our last evening community call back clinic will be on 19 December 2022. The clinic will recommence from 9 January 2023.If you have an urgent enquiry during our Christmas closure period, please contact Legal Aid on 1300 651 188.

PLS acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, waters, and culture. We pay our respects to Elders, past and present, and acknowledge that sovereignty was never ceded in Australia.

PHONE: 07 3846 5074