contact prisoners’ legal service
GPO Box 257 BRISBANE QLD 4001 AUSTRALIA
PLS operates a volunteer-run telephone advice line for community members on Wednesdays from 6:30pm to 7:30pm.
Family and friends of prisoners seeking information about prison law matters can call this advice line on 3846 5290. Please note this number will only be answered on Mondays between 6:30pm and 7:30pm.
PLS operates a free telephone advice line from prison.
The telephone advice line in prison operates on the following days:
THURSDAYS: 9-11am and 12-2pm
- LOTUS GLEN, TOWNSVILLE AND CAPRICORNIA PRISONS
TUESDAYS: 9-11am and 12-2pm
- ALL OTHER PRISONS
Prisoners can call PLS using the Arunta Prisoner Telephone System (PTS) by:
1. entering their Inmate ID number
2. entering their four digit PIN
3. entering *#05
Prisoners who have difficulties contacting us through the PTS can also try:
- speaking to the correctional officer in their unit
- speaking to the correctional centre counsellor (if they need special help and you think the counsellor should call on their behalf).
- writing to PLS at the address listed above.
PLS does not practice in criminal law and cannot provide advice or representation to prisoners about their criminal charges. Prisoners seeking advice in relation to criminal charges should contact Legal Aid Queensland or the Aboriginal and Torres Strait Islander Legal Service.
Please call (07) 3846 5074
Family and friends of prisoners, please note: PLS is a very small community legal centre with limited resources. PLS is unable to provide legal advice to third parties. If you are a family members or friend seeking advice on behalf of a prisoner, we encourage you to tell your loved one to contact us directly on our free telephone advice line or by writing to us.
Feedback and complaints
PLS aims to provide high-quality services to our clients and to ensure that they are treated fairly and with respect at all times.
If you wish to acknowledge someone who has been particularly helpful or if you are not happy with the service provided to you, please let us know.
Feedback and complaints can be communicated to the Director in writing using the contact details listed on this page.
We also have a feedback / complaints survey which can be downloaded here.