contact prisoners’ legal service

Postal Address







(07) 3846 5074 (Administration Line)

Family & friends of prisoners, please note: PLS is a very small community legal centre with limited resources. PLS is unable to provide legal advice to third parties. If you are a family member or friend seeking advice on behalf of a prisoner, we encourage you to tell your loved one to contact us directly on our free telephone advice line or by writing to us.

PLS operates a free telephone advice line from prison on Tuesdays & Thursdays between 9:00am to 1:00pm.

Prisoners can call PLS using the Arunta Prisoner Telephone System (PTS) by:

1. entering their Inmate ID number

2. entering their four digit PIN

3. entering *#05

Prisoners who have difficulties contacting us through the PTS can also try:

  • speaking to the correctional officer in their unit
  • speaking to the correctional centre counsellor (if they need special help and you think the counsellor should call on their behalf).
  • writing to PLS at the address listed above.

PLS does not practice in criminal law and cannot provide advice or representation to prisoners about their criminal charges. Prisoners seeking advice in relation to criminal charges should contact Legal Aid Queensland or the Aboriginal and Torres Strait Islander Legal Service.

Feedback and complaints

PLS aims to provide high-quality services to our clients and to ensure that they are treated fairly and with respect at all times.

If you wish to acknowledge someone who has been particularly helpful or if you are not happy with the service provided to you, please let us know.

Feedback and complaints can be communicated to the Director in writing using the contact details listed on this page.

We also have a feedback / complaints survey which can be downloaded here.


Enquiry Form